| Mo'men Restaurant Chains (MRC) |
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| "Eating is one of life's greatest pleasures" Believing in the significance of eating experience in our lives, Mo'men took good care of each factor that contributes to its perfection achieving customer fulfillment. That's why our restaurants' operating system revolves around four main factors: Hospitality, Quality, Service, and Cleanliness; commonly known as HQSC. | |||
| Hospitality | |||
| At Mo'men restaurants, the eating experience is characterized by a friendly atmosphere so that the customer would feel sitting on his couch at home enjoying the meal he loves. To enjoy your food, you must be surrounded by a pleasant encouraging satisfying environment. That's exactly what we try to provide in our restaurants. The atmosphere we create guarantees you a lovely experience. |
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| Quality |
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| Quality food has become a problematic issue these days, especially with the growing number of fast food restaurants. In Mo'men restaurants, quality is an essential part of the operating process, and a whole team is dedicated to it. Our quality control system monitors and evaluates each step; from raw materials to the end product. The process begins with the raw materials, and to ensure their quality and freshness, there is a daily transfer from our own factory to the restaurants. Our staff is provided with on/off-the-job training to improve their performance and maintain stable flow of the process which is reflected on products' quality. Two basic principles are implanted in each member of our team: quality is a priority in Mo'men, and is the responsibility of each and every one working in it. As per personnel hygiene system, the staff members disinfect their hands every 15 minutes to avoid contamination. Moreover, each member is checked for diseases, and granted medical certificates before working in our restaurants. They are checked externally on a regular basis, and hand swabs are collected to measure the efficiency of the hygiene system. Finally, our operating system is inspected by our quality assurance team and a third party on a periodical basis, all of this, to ensure our customers safe quality food free from any infections. Even the taste undergoes quality test by comparing it to competitors' products. In addition, we always seek consistency of material portions in each product to maintain our renowned distinctive taste. |
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| Service |
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| In Mo'men restaurants, we promised to offer our customers the best service accompanied by different choices. Our products come in many shapes and sizes fulfilling each one's needs. Our diverse restaurant chains address different society chips, sharing the same high level of service. In Mo'men, you are offered different delicious innovative sandwiches; chicken, beef, and seafood, presented in carton packs coloured according to the type with an easy open, besides many kinds of salads and desserts which are presented in plastic plates keeping them fresh and easy to handle. In Pizza King, you will be served with your favorite kind of pizza, whether it was Margarita, Pepperoni, Supreme, Vegetarian, etc. You can also order a tailor-made pizza with your own choice of toppings. Moreover, there are lovely Italian appetizers like Cheese Sticks, King Wings, Garlic Bread, and much more. In Planet Africa, we will make you experience the wilderness of Africa, as you will be surrounded with a combination of plants, waterfalls, animated animals, not to mention the African native music that put you in the right mood. Our diverse distinguished menu also offers you special cuisine like refreshments, nourishing drinks, shakes, soft drinks, soups, appetizers, pizzas, pastas, as well as our delicate desserts. Add to this the forest sound effects, African show and kids activities for your amusement. All our restaurant staff members are trained for how to deal with customers responding to all their requirements and gaining their satisfaction. Service time and accuracy are major elements in the operating process. It's only 15 minutes for the order to be ready for take away, and only 45 minutes to be at your door. In Mo'men restaurants, we are constantly keen on presenting our products in a special way through our unique presentation techniques and innovative ways of packing. It's our job to provide you with the correct specially packed order on time. |
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| Cleanliness |
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| Cleanliness is one of the most important requirements in F&B field. That's why we prepared certain check lists for measuring the efficiency of tools and equipments used. We also send food contact surface swabs to be checked microbiologically in our central lab. In addition, samples are sent to external third party on a periodical basis to check the effectiveness of the cleaning process. And to ensure the safe application and consistency of the cleaning process, we use detergents and disinfectants from approved suppliers and we have manuals indicating cleaning steps; the material used, contact time, and efficiency tests. All of the above is achieved in accordance with the Egyptian and international standards. We always try to benchmark our process against the best in field to improve it, and to update the systems and technologies used. We also depend on CFR 21 as a reference in terms of hygiene and quality. This made us HACCP and ISO 9001/200 certified. |
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